Effective date: October 25, 2026
Journey by Etsuko J respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, and shared when you visit https://iametsukoj.com, contact me through the website, request resources, or use services linked from the website.
1. Who I Am
This website is operated by Journey by Etsuko J, LLC, the professional practice and business of Etsuko James.
Website: https://iametsukoj.com
Email: hello@iametsukoj.com
Phone: 678-629-1700
2. Information I May Collect
The information collected depends on how you interact with this website and its linked services.
Information you provide: If you submit a contact form, leave a comment, subscribe to emails, or request a resource, you may provide information such as your name, email address, website address, phone number, and the content of your message or comment.
Technical information: The website, hosting provider, and related services may automatically collect technical information such as your IP address, browser type, device information, pages visited, and other information used for security, troubleshooting, or website performance.
Appointment and service information: If you schedule an appointment or pursue therapy or coaching, you may provide additional information through the relevant scheduling or service platform. Those interactions may be governed by separate provider terms and professional privacy requirements.
Please avoid submitting sensitive personal, medical, or relationship details through a general website contact form or ordinary email. Use the appropriate service-specific process for confidential clinical information.
3. How I Use Your Information
Information may be used to:
- Respond to inquiries and requests.
- Manage, moderate, and respond to website comments.
- Provide requested downloads, resources, and email communications.
- Send newsletters, educational content, or updates when you have subscribed or otherwise authorized those communications.
- Facilitate appointment scheduling and respond to service-related requests.
- Operate, maintain, protect, and improve the website.
- Detect spam, prevent misuse, and address security issues.
- Meet applicable legal, regulatory, and professional obligations.
I do not use information submitted through a general inquiry to automatically enroll someone in unrelated marketing communications without an appropriate basis or consent.
4. Email Subscriptions and Resources
Some free resources, ebooks, and educational materials are delivered through Kit, my email marketing and automation platform. When you request a resource through a Kit landing page or an embedded signup form, the information you submit may be processed by Kit to deliver the resource and, where applicable, send follow-up emails associated with that signup.
If you subscribe to a newsletter or other ongoing email communications, you can unsubscribe using the link provided in the email. Unsubscribing from marketing emails may not stop necessary administrative or service-related communications.
Information submitted through a third-party landing page or embedded form may also be subject to that provider’s privacy policy and terms.
5. Cookies and Similar Technologies
This website may use cookies or similar technologies to support website functions, remember certain preferences, maintain security, or understand website performance.
Cookies may be used for site administration or login functions. Third-party services, embedded content, or analytics tools may use additional cookies or similar technologies depending on which features are enabled.
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect how some website features function.
6. Website Analytics and Google Services
This website’s use of analytics and other Google services depends on which tools are configured and active. Google Search Console and Google Analytics serve different purposes: Search Console reports how the website performs in Google Search, while Google Analytics can report visitor activity on the website.
If visitor analytics or other tracking tools are enabled, they may collect information such as pages visited, device or browser details, referral sources, and interactions with the website, according to the tools’ configurations and applicable privacy settings.
This section should be confirmed against the tools actually installed and active on the website before this policy is published. The presence of a Google account or Search Console property alone does not establish that Google Analytics tracking is installed.
7. Appointment Scheduling and Third-Party Services
This website may link to or incorporate services provided by third parties, including:
- SimplePractice: Used for appointment scheduling and certain practice-related interactions.
- Kit: Used for email subscriptions, resource delivery, and automated email communications.
- Website hosting and technical providers: Used to operate, maintain, and protect the website.
- Embedded content and external websites: Such as videos, images, signup pages, or other third-party content.
When you use these services, information you provide may be collected or processed by the applicable provider under its own policies and terms. Please review those policies before submitting information.
This website Privacy Policy does not replace separate privacy notices, informed consent documents, or other documentation applicable to therapy, coaching, or other professional services.
8. How Information May Be Shared
I do not sell your personal information as part of the ordinary operation of this website.
Information may be shared with service providers when reasonably necessary to operate the website, deliver requested resources, manage email communications, facilitate scheduling, or provide related services. These providers may process information on my behalf or under their own applicable terms and privacy practices.
Information may also be disclosed when required by law, in response to valid legal process, to protect rights or safety, or as otherwise permitted by applicable law and professional confidentiality obligations.
Information related to therapy services is subject to separate legal and professional confidentiality requirements. Uses and disclosures of protected health information are governed by applicable requirements, including HIPAA where applicable, and the relevant Notice of Privacy Practices.
9. Embedded Content and External Links
Pages or articles on this website may include embedded content, such as videos, images, or other materials hosted by third parties. Embedded content may collect information about your interaction with it, use cookies, or apply tracking technologies according to the third party’s practices.
This website may also link to external websites, including resource signup pages and scheduling services. I am not responsible for the privacy practices or content of websites operated by others. Please review their policies when visiting those sites.
10. Data Retention
Personal information is retained for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, managing comments, delivering requested resources, maintaining email subscriptions, operating the website, resolving disputes, and meeting applicable legal obligations.
Information maintained by third-party services may be retained according to their own retention practices and settings.
Clinical records and other information associated with therapy services may be subject to separate recordkeeping and retention requirements.
11. Your Privacy Choices and Rights
Depending on the information involved and applicable law, you may be able to request access to, correction of, or deletion of certain personal information I maintain about you.
You may unsubscribe from marketing emails using the link included in those messages. You may also contact me with questions about personal information handled through this website.
To submit a privacy-related request, contact hello@iametsukoj.com. I may need to verify your identity before responding to certain requests. Some information may need to be retained where required or permitted by law or professional obligations.
Privacy rights relating to clinical records may be governed by separate laws and professional procedures.
12. Children’s Privacy
This website is intended for a general audience and is not designed specifically to collect personal information directly from children. If you believe a child has submitted personal information through this website inappropriately, please contact me so the matter can be reviewed.
Services involving minors, when offered, are subject to separate service-specific procedures and applicable legal requirements.
13. Information Security
Reasonable measures are taken to help protect information handled through this website. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Please do not send confidential clinical information, payment card details, passwords, or other highly sensitive information through general website forms or ordinary email.
14. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in website features, services, legal requirements, or information-handling practices. The updated version will be posted on this page with a revised effective date.
15. Contact
If you have questions about this Privacy Policy or how information is handled through this website, please contact:
Journey by Etsuko J, LLC
Etsuko James
Email: hello@iametsukoj.com
Phone: 678-629-1700
Website: https://iametsukoj.com